Largest fishing store in North Europe

Online Fishing Store

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Customer service

Information on the impact of the coronavirus on orders and the operation of our online store personnel

The safety of our customers and our personnel is of utmost importance to us, and we at Happy Angler will make every effort to ensure that you can continue to purchase fishing and boating products safely in the future as well.

Happy Angler's personnel, warehouse, and logistics partners closely follow the recommendations issued by the Finnish Institute for Health and Welfare for preventing the spread of the infection, for example, as regards enhanced hand hygiene. We want to play our part in preventing the spread of infection while simultaneously ensuring the wellbeing of our personnel. Thus, most Happy Angler's employees have begun to work remotely, but we are still here for you. Our online store customer service is available according to regular business hours on weekdays at 9:00–15:00 (Finnish time) at customerservice@happyangler.com.

Is it safe to order products from an online store?

Consumers may be worried about the risk of transmission via packages. The Finnish Institute for Health and Welfare has stated the following:

“The new coronavirus is primarily transmitted via droplet and contact infection when a person coughs or sneezes. According to existing knowledge, surface contact does not play a significant role in the spreading of the virus. The structure of coronaviruses is such that they do not remain infectious on surfaces for long periods of time, particularly in varying conditions.

According to the Finnish Institute for Health and Welfare, the coronavirus cannot be transmitted via shipments and no infections have been found to occur through contact with objects. Orders from our online store are collected, packaged, and sent by Posti's central warehouse, which operates according to extremely high standards for hygiene and disinfection of the facilities. In addition, Posti has issued guidelines on proper hand and coughing hygiene to its entire personnel and stresses the importance of both.

Slight delays may occur in the delivery of orders from the Happy Angler online store, as some exceptions and restrictions are currently applied. However, orders returned to the online store can be processed normally once they have arrived in Finland.

DHL Express continues to deliver packages normally. Exceptions include the Wuhan region in China and Iran, which have been sealed off by the national authorities. However, our deliveries continue to operate normally with a few exceptions.

Due to Covid-19 situation Happy Angler’s logistic partner is temporarily unable to deliver shipments into the following countries:
 
Argentina
Australia
Cyprus
Greece
Italy
Korea, South
Malta
New Zealand
Portugal



At this time, it is extremely important to provide the recipient's mobile phone number in addition to the address and name information for each shipment. Some areas may have special arrangements regarding delivery and the inclusion of mobile phone numbers ensures faster deliveries.

Product availability and stock situation Our central warehouse is well-stocked. The current inventory status can be seen on the product pages.

Sources: Posti, Matkahuolto, DHL, and Experience Commerce Finland

Stay safe! ​​​​​​​

Best regards from Finland,
Happy Angler Team

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