Returns and reclamations
30-Day Return Policy
The 30-day return policy ensures that you are satisfied with the product before making a final purchase decision. Returning items is made easy with the return form included with your order.
The transaction becomes final only after you have seen and accepted the products you purchased. Therefore, you have a 30-day return period after receiving your order.
A product can only be returned if:
- It is in its original packaging and in a condition that allows it to be resold (the product packaging must also be in pristine condition without any signs of use)
- It is undamaged
- It shows no signs of use
Checklist for returning a product:
- Fill out the return form/ packing list that came attached with your order and include it in the return package. Remember to include your IBAN bank account number and BIC code for possible reimbursement.
- Pack the product or products in their original packaging (required)
- Include all the parts, accessories, manuals, papers and other peripherals that came with the product in the return package.
- If possible, pack the products in their original packaging into the package they were originally delivered in.
Return address:
Happy Angler
c/o Posti Oy
Tikkurilantie 148, D51-D52
01530 VANTAA
FINLAND
Free Return policy for Maintenance and Reclamations/defective product
If the product you ordered is defective or requires maintenance or other repairs for reasons beyond your control, Happy Angler takes full responsibility and covers all the costs.
Checklist for returning a product for maintenance or reclamation:
- First contact our customer service: customerservice@happyangler.com
- Pack the product or products in question into their original packaging and then pack those into the package they were delivered in.
- Include the cover letter attached to the original package in the return package.
- Fill out the return form/ packing list that came attached with the original delivery and include it in the return package.
- Send the products in question to the following address: Happy Angler c/o Posti Oy Tikkurilantie 148, D51-D53 01530 VANTAA FINLAND Reimbursements
