Largest fishing store in North Europe

Online Fishing Store

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Customer service

Terms of purchase
Happy Angler Online Store




Welcome to the Happy Angler online store! These are the terms and conditions of the Happy Angler online store (later referred to as "Happy Angler") and they apply to all interactions between Happy Angler and the customer (later referred to as "Customer") on the website happyangler.com/*. Only consumer customers over 18 years of age may shop at the Happy Angler.


1. Shopping at Happy Angler


The Customer may order products from Happy Angler either as a registered Happy Angler Club member (for more information about the Club, see here) or as an unregistered customer. If the Customer decides to place orders without joining the Happy Angler Club, the Customer must enter the required customer information separately for each order or the orders cannot be delivered. Placing an order requires a functional email address. The reason for this is that order confirmations are only delivered to the Customer via email. Happy Angler Club members may also view their order information on the Club pages.

The Customer commits to giving accurate personal information and is responsible for that information. In order for Happy Angler to be able to serve the Customer in the best possible way, the registered Customer must inform Happy Angler of any changes to his/her personal information without delay.

When the Customer joins the Happy Angler Club, he/she chooses a password. The Customer agrees to keep this password a secret and refrains from giving it to others. The Customer is responsible for all actions taken at Happy Angler using his/her personal login details. If the Customer detects or suspects that his/her login details have been exposed, misused, or stolen by a third party, the Customer is responsible for notifying Happy Angler immediately. Happy Angler reserves the right to freeze a Customer's account if it suspects that the login details are being abused.


2. Handling of Personal Information

Happy Angler handles all personal information in accordance with current Finnish personal data legislation and functions as the controller of a personal data file. The Customer's personal information is handled in ways described in the Description of File.


3. Cookies

Cookies may be sent to the Customer's browser.
 A cookie is a small text file that allows Happy Angler to collect data on how and when the online store is used. A cookie may store such information as when and and what pages the Customer browsed, what browser he/she used, and from where the Customer arrived at Happy Angler. The information received via cookies is by its nature anonymous, but it is also possible to link the cookie information to the Customer's personal information.

The purpose of the use of cookies is to analyse and develop Happy Angler to better serve the Customer. The data from cookies also helps in tracking visitor statistics and measuring the efficiency of various Happy Angler features. Cookie information can also be used to produce customer-specific advertising.

The Customer has the option to disable cookies from his/her browser settings, but this can have adverse effects on the usability of Happy Angler or even prevent its use altogether.


4. Placing Orders

In order to purchase a product or products, the Customer must first place the items in the shopping cart and then submit the order as instructed by Happy Angler. The Customer may make changes to his/her shopping cart at any time before the order is finalized and paid for.
 The Customer is urged to carefully review his/her order before finalizing it. After the order is placed, the Customer receives an order confirmation into the email address he/she has provided. An order becomes binding for the Customer once the order process is completed.


5. Prices

Items are invoiced at the prices in effect at the time the order is placed. Product prices are in effect either indefinitely or during a time period specified separately on the product information page. All prices include VAT. Product prices do not include shipping costs; shipping costs are stated separately during the order process and again in the order confirmation.

Happy Angler reserves the right to alter product prices. Happy Angler aims to always keep the prices shown on the website as accurate and up-to-date as possible, but Happy Angler cannot give any guarantees as to the accuracy of the prices. Happy Angler is not bound by an erroneous price shown on the website if the difference between the erroneous price and the actual price is significant, or if the erroneous price is exceptionally low compared to general market levels, or if the error is otherwise so obvious that the Customer should understand it to be a mistake.


6. Product Availability

Happy Angler sells a wide range of products with varying batch sizes and availability. Happy Angler cannot guarantee the availability of products sold at the online store. Some of the products at Happy Angler are so-called seasonal products or otherwise only available in limited quantities. Products that are usually always available may also be temporarily sold out due to production irregularities, for example. Happy Angler aims to keep the availability information on the website as correct and up-to-date as possible.

If an ordered product shown as available at Happy Angler is in fact temporarily unavailable, and the actual delivery time is longer than the original estimated delivery time, Happy Angler aims to notify the Customer of the delay immediately after the problem is discovered. This notification is sent to the email address specified by the Customer. If the additional delay created by erroneous availability information is longer than 30 days, the matter is handled as if the product is completely unavailable (see the relevant conditions below), unless the Customer wishes otherwise.
If the Customer orders a product that is listed as currently unavailable at Happy Angler and there is an estimated date when the product will become available again, the Customer is seen to agree to a shipping schedule that begins from the estimated availability date.

Happy Angler also sells products by order. These by-order products are not in stock and only ordered in after the Customer has placed an order. If the Customer orders such a product, the Customer is seen to agree to the product's estimated shipping time, even if it is longer than that of normal in-stock items.

If a product the Customer has ordered has become completely unavailable, the Hapy Angler reserves the right to deliver the Customer a substitute product that is equal in purpose and equal or better in quality to the ordered product. The price of the substitute product may not exceed the price of the original item, unless the Customer agrees to a higher price. If a substitute product is not available, the transaction is considered canceled as far as the product in question is concerned. In such cases, possible consumer credit granted for the purchase of the product is also canceled. If the Customer has already paid for a product that is completely unavailable and no substitute can be found, Happy Angler will reimburse the Customer to the price the Customer has paid for the product. The money will be returned using the banking details provided by the Customer.


7. Order Confirmation

After an order is placed and the transaction is completed successfully the Customer will receive a confirmation of the order into his/her email address. This order confirmation contains all the important information about the order. A copy of the order confirmation is also attached to the delivery. The Customer must make sure that the information in the order confirmation is correct. If the Customer is a registered Happy Angler Club member, he/she may also review his/her orders and order history by logging in to the member section of the website. Happy Angler reserves the right to reject orders for justifiable reasons.


8. Payment

Shopping and paying at Happy Angler is perfectly safe. All personal and payment information is processed using an encrypted SSL connection. SSL stands for Secure Sockets Layer and it is used to protect online data communication. All payment details (credit card information, ebanking details, bank transfers, etc.) are always processed using 100 % secure and encrypted connections. The Happy Angler does not store the customer's identity number, debit or credit card number or any such payment information anywhere. The transactions are handled by the payment system of our partner company Adyen. Adyen is a global company specializing in payment systems and other international finance and banking systems and services. For more information about Adyen visit their home page at http://www.adyen.com/




9. Shipping

Shipping Methods and Costs

* All Happy Angler orders are delivered by Itella (Finnish Post).
* The shipping method is either home delivery or delivery to the post office / local pick-up point closest to the shipping address entered into customer information, depending on the country in question.
* Pick-up points vary by country. A pick-up point can be situated in a post office, a store, a kiosk, etc.
* Order tracking: the customer may track his/her orders via the appropriate tracking codes or by logging into Happy Angler and accessing My Account.
* Depending on the situation, the customer receives either a text message or an email when the order has arrived at the pick-up point. In the case of home deliveries the customer is contacted prior to the delivery so that a suitable delivery time can be agreed upon.
* Orders are delivered to the pick-up points closest to the delivery address in the following countries: Bulgaria, Cyprus, and Romania.
* Orders are automatically delivered as home deliveries in the following countries: Austria, Belgium, the Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and the United Kingdom.


Shipping Costs
Shipping costs vary from country to country for logistical reasons.

Shipping costs are 12 € to the following countries:

The Netherlands
Belgium
Latvia
Lithuania
Luxembourg
Germany
Denmark
Estonia

Shipping costs are 15 € to the following countries:
Bulgaria
Spain
Ireland
The United Kingdom
Italy
Austria
Greece
Cypros
Malta
Portugal
Poland
France
Romania
Slovakia
Slovenia
The Czech Republic
Hungary

 

 
Delivery to a Secondary Address
You may also have your order delivered to an address that is not your home address (i.e., your place of work), or you may have your order delivered to a completely different recipient. Delivery to a secondary address or recipient is selected in stage 2/5 of the purchase process (Shipping information).


Shipment Insurance
Happy Angler has insured all outgoing packages. If you notice that your package has been damaged even before opening it, notify the pick-up point where you got the package. If you already opened the package before noticing the damage, contact our customer service: customerservice@happyangler.com.



Order Restrictions
• Shipping restrictions
The Happy Angler delivers orders to all EU countries, excluding Sweden and Finland:
Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Estonia / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / United Kingdom
• Customers under 15 years of age
If an order is placed by a person under 15 years of age, that person's guardian is responsible for the order.
 
• P.O. Box addresses
Happy Angler does not deliver orders to P.O. box addresses.



• Maximum package dimensions

The maximum dimensions of a package depend on the destination country:

All EU countries (excluding Romania, Bulgaria, Sweden, and Finland):
1.5 m / 30 kg
 
Romania & Bulgaria:
2 m / 30 kg





10. Right to Cancel

The Customer has the right to cancel a transaction within 14 days after receiving the product. The Customer must return the product in question to Happy Angler and attach a filled-out return form to the return package (a blank return form is sent with every order). .

The right to cancel requires that the product does not show any signs of use, is still in its original packaging, and can be re-sold. Under normal circumstances Happy Angler pays the postage fees resulting from cancellations. If the product cannot be returned normally by mail, the Customer is responsible for any costs resulting from the return.

Happy Angler reimburses the Customer to the full value of the product. The payment is made using the bank details provided by the Customer in the return form. If consumer credit was granted for the purchase of the canceled product, the credit is also canceled regarding that product. In these cases the creditor reimburses all the realized credit costs to the Customer's account.


11. Product Inspection and Reclamations

Immediately upon receiving an order the Customer must check that the package contains all the items it should and that all the products are in pristine condition. If the Customer notices a mistake in the order or a flaw in a product, the Customer must notify Happy Angler customer service of the problem as soon as possible, within 14 days of receiving the order at the latest (email: customerservice@happyangler.com).


12. Warranty

Some products sold at Happy Angler have a warranty provided by the manufacturers. Happy Angler is not responsible for any warranties provided by manufactures or other third parties. All warranty-related matters are the responsibility of the warranty provider and the Customer must turn directly to the warranty provider in all warranty-related matters.


13. Force Majeure

Happy Angler is not responsible for any shipment delays, broken products, or other breaches of contract that occur for reasons beyond Happy Angler's control (force majeure). In a force majeure situation Happy Angler first contacts the Customer to ask if he/she still wishes to hold on to the contract. If yes, then Happy Angler will fulfil its responsibilities insofar as is possible given the situation in question.


14. Applicable Legislation and Disputes


Finnish law is applied to these Terms and Conditions, excluding the Finnish conflict-of-laws rules. In dispute situations concerning these Terms and Conditions or their application the parties aim to solve the situation primarily through negotiation.

If a dispute cannot be solved through negotiation, the dispute is taken to the Vantaa District Court in Finland. The Customer may also take the dispute to be solved in his/her local District Court or Consumer Dispute Board.

15. Customer Service

The Customer is urged to contact Happy Angler customer service with any problems. Email: customerservice@happyangler.com


16. Online Store Operator

The Happy Angler online store is operated by:


Hong Kong Suomi Oy
Porttipuistontie 1
01200 VANTAA FINLAND
Fax. +358 (0) 75-325 5018
 
Fishing Store
Happy Angler Club

Payment options:

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